Pass EMC E20-657 Exam in First Attempt

Get 100% Latest Exam Questions, Accurate & Verified Answers to Pass the Actual Exam!
90 Days Free Updates, Instant Download!

EMC E20-657 Isilon Specialist Exam for Technical Support Engineers Other EMC Certification
Exam Retired

EMC E20-657 (Isilon Specialist Exam for Technical Support Engineers) is retired and will not receive new updates.

Introduction of EMC E20-657 Exam!
The purpose and certification scope of E20-657 are not established by the supplied official sources. The available IBM Fix Central page explains how to find fixes and updates by product, while the VMware tools directory lists release folders; neither page describes an exam credential or validates a candidate’s skills. For an accurate introduction, consult the official certification page associated with the exact code and review its stated audience, objectives, and relationship to any product or platform. That distinction matters because a support-download page is not an exam blueprint. Confirm the current owner before choosing study materials or presenting the certification as evidence of a particular capability.
What is the Duration of EMC E20-657 Exam?
The duration for E20-657 is not publicly confirmed in the supplied official research. Candidates should check the current IBM or exam-owner registration page for the authorized time limit, appointment rules, and any instructions about breaks or check-in. The available IBM Fix Central material concerns software, hardware, and operating-system fixes rather than examination logistics, so it cannot establish a reliable minute or hour value. Before scheduling, compare the exam title and code carefully with the official listing, because similarly named certifications may have different time allowances. Use the confirmed appointment details to build a pacing plan, but do not rely on estimates copied from third-party exam pages.
What are the Number of Questions Asked in EMC E20-657 Exam?
The number of questions on E20-657 is not confirmed in the supplied official research. No reliable total, item count, or question-allocation table appears in the IBM Fix Central or VMware tools-release material. Candidates should obtain the current figure, if published, from the official exam page or registration system rather than treating a catalogue listing as authoritative. Question counts can change when an exam is revised, and some assessments may include items that do not contribute directly to the reported result. Once the official count is known, use it only to plan pacing; preparation should still cover the published objectives instead of concentrating on a presumed item total.
What is the Passing Score for EMC E20-657 Exam?
The passing score for E20-657 is not publicly fixed in the supplied research. There is no supported pass percentage or scaled-score rule in the IBM Fix Central information or the VMware release directory. Check the official certification owner and the authorized registration provider for the current scoring policy, including whether results use a percentage, scaled score, or another reporting method. Avoid converting informal practice-test results into a predicted outcome, since practice products may use different scoring rules. The practical priority is to demonstrate the capabilities listed in the official objectives and verify the current result policy before booking the appointment.
What is the Competency Level required for EMC E20-657 Exam?
The competency level expected for E20-657 cannot be classified reliably from the supplied official sources. They do not identify whether the assessment is foundational, intermediate, or advanced, and the available pages are download resources rather than exam documentation. Determine the expected knowledge from the official exam description, objectives, recommended training, and any stated role profile. A sensible candidate should be able to explain the relevant concepts and apply them in realistic administration or support situations, not merely recognize terminology. If the official page identifies prerequisites or experience, use those statements to judge readiness instead of assigning an unsupported level label.
What is the Question Format of EMC E20-657 Exam?
The question format for E20-657 is not confirmed by the supplied official research. No authoritative source here states whether the assessment uses multiple-choice, scenario-based, performance, or other item types. The IBM Fix Central page describes product-selection and download functions, and the VMware directory provides release listings; neither defines examination items. Review the official exam guide for the exact format, navigation rules, permitted actions, and result treatment. Until then, prepare in more than one way: learn the concepts, explain decisions in your own words, and practise applying them to realistic tasks. Do not assume that memorizing recalled questions reflects the live assessment.
How Can You Take EMC E20-657 Exam?
The delivery method for E20-657 is not confirmed in the supplied official research. It is therefore not possible to state whether candidates may sit it online, at a test center, or through another arrangement. The cited IBM page is a support-download site, not a scheduling portal, and the VMware directory is only a tools-release index. Use the official exam-owner page and its linked registration provider to verify delivery options, identity checks, equipment requirements, location availability, and rescheduling rules. Confirm those details before paying, because delivery choices and proctoring conditions may vary by region and can change independently of the exam objectives.
What Language EMC E20-657 Exam is Offered?
The available languages for E20-657 are not identified in the supplied official research. Neither IBM Fix Central nor the VMware tools-release directory provides an exam translation list or language policy. Candidates should consult the official exam page or registration workflow for the supported language, translated availability, and any rules governing accommodations. Do not infer language support from the language of a product-download website or from the presence of software release directories. If the exam owner offers only one delivery language, review technical terminology in that language well before scheduling and confirm whether regional registration changes the available choices.
What is the Cost of EMC E20-657 Exam?
The cost and payment terms for E20-657 are not publicly confirmed in the supplied official research. No exam price, voucher value, currency, tax treatment, or regional fee appears on the cited IBM or VMware pages. Check the authorized registration provider for the amount shown in your country, accepted payment methods, expiration conditions, and cancellation policy. Treat third-party prices as potentially outdated, particularly where vouchers or promotions are involved. Before completing payment, verify that the product name and exam code match E20-657 and that the booking is for the certification assessment rather than a training course, software download, or unrelated service.
What is the Target Audience of EMC E20-657 Exam?
The intended audience for E20-657 is not defined in the supplied official sources. The cited IBM page serves people locating fixes and updates for IBM software, hardware, and operating systems, but it does not identify exam candidates or professional roles; the VMware directory likewise only lists tool releases. Use the official exam description to determine whether the credential targets administrators, engineers, support specialists, architects, or another role. Candidates can then compare the role profile with their daily responsibilities and study gaps. Avoid assuming that access to a vendor download site, or experience with a related product, automatically identifies the exam’s intended audience.
What is the Average Salary of EMC E20-657 Certified in the Market?
Salary, compensation, and earnings associated with E20-657 are not established by the supplied official research. The cited sources contain support-download information and software release directories, not labor-market surveys or role-based pay data. A certification may support a broader professional profile, but it does not set a salary or guarantee a promotion. For useful context, compare current job advertisements that explicitly mention the credential with reliable salary surveys for the same location, seniority, and technology role. Consider experience, responsibilities, employer, and regional demand alongside certification status. Present any pay figure as market context, not as an outcome attributable to passing the exam.
Who are the Testing Providers of EMC E20-657 Exam?
The testing provider and registration route for E20-657 are not identified in the supplied official research. The IBM Fix Central page provides support and download functions, while packages.vmware.com provides a tools-release directory; neither page administers or schedules an exam. Find the official certification page for the exact code and follow its registration link to the authorized provider. There, verify account requirements, appointment availability, identification rules, delivery choices, and policies for cancellation or rescheduling. Do not assume Pearson VUE or another provider without confirmation. A provider name copied from an older listing may no longer apply to the current exam.
What is the Recommended Experience for EMC E20-657 Exam?
Recommended experience for E20-657 is not stated in the supplied official research. The available pages do not describe a candidate profile, hands-on requirement, training path, or minimum time working with a product. Use the official exam guide to identify expected technologies and tasks, then compare those requirements with practical work you have completed. Where formal guidance is absent, build experience through a lab, documented troubleshooting exercises, configuration review, and careful use of vendor documentation. Experience should help you reason through unfamiliar situations; it should not be treated as a substitute for reading the current objectives or verifying the exam’s active status.
What are the Prerequisites of EMC E20-657 Exam?
No formal prerequisite or required qualification for E20-657 is confirmed by the supplied official research. The IBM Fix Central page discusses entitlement for certain downloads, including warranty, maintenance, or software-support arrangements, but those access conditions are not evidence of an exam prerequisite. Check the official certification page and registration terms for required courses, prior credentials, account verification, or experience recommendations. Separate mandatory conditions from advice that merely improves readiness. If no prerequisite is listed, candidates may still benefit from relevant product knowledge and practical work. Confirm eligibility before purchasing a voucher or arranging an appointment.
What is the Expected Retirement Date of EMC E20-657 Exam?
The retirement or replacement status of E20-657 is not confirmed in the supplied official research. Neither cited source provides an exam lifecycle notice, retirement date, successor code, or active-status statement. The VMware directory’s release folders and IBM Fix Central’s support content should not be interpreted as certification-status announcements. Check the official certification catalogue or exam-owner notice for whether the exam is active, scheduled for retirement, or replaced. If a replacement is named, compare its objectives and transition policy rather than assuming automatic equivalence. Verify status immediately before registration, especially when using older study guides or previously purchased vouchers.
What is the Difficulty Level of EMC E20-657 Exam?
A reliable roadmap for E20-657 starts with the current official objectives, because the supplied research does not include an exam blueprint. First confirm the active code, owner, eligibility rules, delivery method, and language. Next divide the published domains into knowledge, configuration, troubleshooting, and decision-making tasks. Build a small practice environment where licensing and support terms permit it, and document what you change and why. Use vendor documentation to resolve gaps; IBM Fix Central specifically directs users to select or find a product when locating fixes, but it is not a substitute for exam objectives. Finish with timed review and an eligibility check before scheduling.
What is the Roadmap / Track of EMC E20-657 Exam?
The topics and skills measured by E20-657 are not listed in the supplied official research. IBM Fix Central covers fixes and updates across software, hardware, and operating systems, while the VMware page shows tools-release directories; neither source identifies exam domains or content areas. Obtain the official objective list for the exact code and turn every domain into a study checklist. Prioritize tasks that require selecting an appropriate action, interpreting evidence, and handling consequences, rather than collecting isolated definitions. Keep product versions aligned with the exam guide, since release-specific documentation may not reflect the assessment’s current coverage.
What are the Topics EMC E20-657 Exam Covers?
Official sample-question or practice-test availability for E20-657 is not confirmed in the supplied research. The cited pages provide support downloads and tool-release listings, not assessment examples. Look first for an exam guide, sample item, training assessment, or official practice product on the certification owner’s website. Use authorized material to learn wording, navigation, and the type of reasoning expected, while treating every practice result as diagnostic. Avoid dumps, leaked content, and claims that memorization guarantees a pass. When no official sample exists, create your own scenarios from the published objectives and explain the rationale for each answer rather than copying unverified question banks.io
What are the Sample Questions of EMC E20-657 Exam?
The difficulty of E20-657 cannot be rated responsibly from the supplied official sources. They do not provide a difficulty label, pass statistics, score distribution, or candidate survey, and download-directory content offers no basis for judging the assessment. Preparation becomes more manageable when difficulty is treated as a skills question: map the official objectives, identify unfamiliar tasks, and test whether you can explain and apply each one without step-by-step prompts. Use practice results to locate weak areas, not to claim a universal difficulty ranking. Candidates with limited hands-on exposure should allow time for guided labs and troubleshooting exercises before attempting the exam.

E20-657 Exam Guide: How to Verify the Scope and Build a Reliable Study Plan

E20-657 is identified in the available catalogue context only by its exam code; no approved official source was supplied to verify its product focus, audience, measured skills, prerequisites, delivery method, duration, scoring, or current availability. This guide therefore separates what is known from what must be checked. Its practical purpose is to help you decide whether the exam fits your role, identify the evidence you need before scheduling, and prepare without relying on unsupported exam claims or unauthorized question material.

What can be confirmed about E20-657?

The supplied research confirms only that E20-657 is an exam catalogue entry. It does not confirm the certification program, technology family, exam objectives, candidate requirements, question format, delivery channel, or lifecycle status.

That limitation matters because an exam code alone is not enough to build a trustworthy technical study plan. Similar codes can belong to different product generations, job roles, or certification tracks. Treat the code as an identifier to verify, not as evidence of a syllabus.

What is not verified

No approved official source was provided for the purpose of E20-657, its intended audience, measured skills, domain weights, prerequisites, registration process, languages, testing locations, online delivery, exam duration, question count, passing score, price, retirement status, or renewal policy.

Accordingly, this guide does not assign E20-657 to a vendor, platform, product, or certification level. It also does not present a guessed list of technologies as the exam blueprint. Any page that states those details should be checked against the current official certification or testing-provider page before you rely on them.

The correct use of catalogue context

Catalogue context can help you begin an investigation, but it cannot replace an official exam page or current certification handbook. Use E20-657 to locate the authoritative listing, then confirm that the title, certification path, exam objectives, and registration record all refer to the same code.

Who should consider this exam?

The appropriate audience cannot be verified from the available research. The sensible candidate is therefore someone whose work, training plan, or certification requirement explicitly names E20-657 and who can match the exam’s official objectives to current job responsibilities before committing study time or a booking fee.

Use the role requirement as your first filter

Ask why E20-657 appears in your plan. It may be required by an employer, associated with a certification path, recommended for a technical role, or listed in a personal learning plan. Those are different reasons to sit an exam and lead to different preparation choices.

If an employer or training provider supplied the code, request the complete exam title and the source page they used. If the code came from a third-party catalogue, use it only as a search clue until the official owner confirms the exam identity.

Check whether the exam matches your work

Once the official objectives are available, compare each objective with tasks you perform or can practise in a controlled environment. A close match does not eliminate study, but it can tell you whether to begin with fundamentals, hands-on work, or terminology review.

Do not assume that years in a related role prove readiness. Product versions, administrative boundaries, configuration methods, and troubleshooting workflows may differ even when job titles sound similar.

How do you verify the official exam scope?

Before studying in detail, create a verification record from the official certification owner or testing provider. Confirm the exact title, certification relationship, objective document, eligibility rules, booking route, and current status; if one of these remains unclear, pause scheduling rather than filling the gap with catalogue speculation.

Build a source-checking record

Record the official page address, the page title, the date you checked it, and the exact exam code shown there. Save the objective headings or document version when the owner provides them. This gives you a stable reference if training pages or search results later show conflicting information.

Check that the page describes E20-657 itself rather than a broader certification, a replacement exam, a retired exam, or a preparation course. A course title that resembles the exam title is not proof that the course covers the current blueprint.

Resolve contradictions before booking

If two pages disagree about eligibility, delivery, scheduling, or status, treat the disagreement as an unresolved administrative risk. Contact the official certification or testing support channel, or use the current candidate handbook, before paying or selecting an appointment.

Keep technical preparation separate from administrative verification. You can review foundational concepts while checking the listing, but do not build a narrowly targeted study plan until the official objectives are available.

What skills should your study plan measure?

The measured skills for E20-657 are not supplied and cannot be stated as verified. After locating the official objectives, translate each one into an observable task: explain a concept, select an appropriate design, configure a component, interpret output, troubleshoot a fault, or apply a policy or procedure.

Turn objective verbs into evidence

Words such as identify, describe, configure, analyze, implement, and troubleshoot imply different preparation. For an identify objective, a comparison table or recognition drill may be suitable. For a configure or troubleshoot objective, you need a procedure, a test condition, and a way to verify the result.

Do not treat a topic name as a complete skill. If the blueprint names a feature, determine whether you must understand its purpose, prerequisites, dependencies, configuration choices, operational output, failure modes, or security implications. The official wording should determine the depth.

Use a skill matrix

Create columns for the official objective, your current confidence, evidence of competence, missing knowledge, and next study action. Mark confidence only after attempting a task or answering questions from an authorized source; familiarity with terminology is not the same as operational ability.

A useful matrix prevents two common errors. It stops you from spending all your time on comfortable topics, and it exposes objectives that you have read about but cannot explain or apply without notes.

How should you prepare when the blueprint is available?

Start with the official objectives, then sequence study from prerequisites to core workflows, exceptions, and troubleshooting. Use authoritative product documentation and permitted training resources for learning, and reserve practice tests for checking reasoning rather than memorizing answer patterns.

Phase one: establish the foundation

Learn the terms, architecture, roles, dependencies, and operating assumptions that the objectives require. If the exam concerns a platform or product, identify where components sit, what they control, and how they interact before attempting advanced configuration scenarios.

Write short explanations in your own words. A candidate who can describe why a setting exists is better prepared to evaluate a new scenario than one who has copied a sequence of interface actions without understanding the outcome.

Phase two: practise normal workflows

For each hands-on objective, create a repeatable exercise with a starting state, a target state, verification evidence, and a rollback or cleanup step. Use a lab, simulation, or approved environment appropriate to the technology and your access rights.

Document assumptions. Note the version, account permissions, prerequisites, and dependencies used in the exercise. If the official objective is version-sensitive, verify that your learning material matches the version identified by the current exam information.

Phase three: study exceptions and diagnosis

After normal workflows are clear, investigate what happens when a prerequisite is absent, a value is invalid, a service is unavailable, or an expected result does not appear. Map symptoms to likely causes and identify the evidence that would confirm or reject each cause.

Troubleshooting preparation should not become random problem collection. Organize faults by layer, dependency, configuration area, or diagnostic signal, according to the technology described in the official objectives.

Phase four: test retrieval under pressure

Use closed-book recall to reproduce definitions, decision rules, sequences, and diagnostic logic. Then solve scenario-based questions from legitimate providers and explain why each option is right or wrong. Review the reasoning, not merely the selected letter.

If a practice item depends on an undocumented detail, flag it instead of forcing the answer into your notes. Unclear or inaccurate practice material can create false confidence and may teach behavior that conflicts with the official documentation.

A practical roadmap for the weeks before scheduling

Use a staged roadmap rather than choosing an appointment first and hoping the deadline creates discipline. Verify the exam, map the objectives, measure your baseline, practise weak skills, and schedule only when your readiness evidence matches the official requirements and your personal constraints.

Step one: verify the decision

Confirm the official exam identity and ask whether E20-657 is still the correct assessment for your target role or certification path. Check prerequisites, authorization rules, delivery choices, and rescheduling conditions from the current official source.

At this stage, decide whether the exam is the right investment. If the objectives do not match your work or the required learning environment is unavailable, a different course or certification may be more useful than forcing preparation for this code.

Step two: perform a baseline review

Read the verified objective list once and rate each area as unknown, familiar, or usable. Then test the rating with short explanations, a controlled task, or authorized practice material. Your first score is a diagnostic, not a prediction of the real exam result.

Separate knowledge gaps from access gaps. You may understand a workflow but lack a safe environment in which to perform it; alternatively, you may have access to a system but not understand the design decisions behind the workflow. The remedy differs in each case.

Step three: study by dependency

Group objectives that rely on the same foundation and study the prerequisite first. For example, learn the relevant architecture and terminology before configuration, and learn expected behavior before troubleshooting. This reduces the risk of memorizing isolated procedures that fail when a scenario changes.

Keep a decision log for confusing topics. Write the condition, available choices, expected consequence, and evidence used to choose. Revisit the log after lab work or documentation review and correct it when better evidence appears.

Step four: run a readiness review

Before scheduling, attempt a mixed review that covers every verified domain rather than only your strongest topics. Explain missed answers and repeat practical tasks without relying on step-by-step notes. Readiness should be based on consistent evidence across objectives, not one encouraging practice result.

If a domain remains weak, narrow the next study block to the underlying concept or workflow. Avoid responding to uncertainty by collecting more unrelated resources; additional volume is not a substitute for objective-aligned practice.

Step five: schedule from confirmed rules

Schedule through the official route only after checking the current eligibility and delivery information. Keep the confirmation, candidate instructions, identity requirements, and support contacts together. Because no delivery or test-day details were supplied for E20-657, none should be assumed from another exam or vendor.

Leave enough flexibility for administrative changes, technical preparation, or a required retake policy if the official terms allow one. The exact conditions must come from the current official booking and certification information.

What study materials are worth using?

Use a small, traceable set of materials tied to the verified objectives: official documentation, an authorized course or learning path, product exercises, and legitimate practice questions. The aim is not to accumulate links; it is to connect every study activity to a skill you may need to demonstrate.

Prefer evidence over volume

For each note, record where the information came from and which objective it supports. When documentation contains multiple methods, compare their prerequisites and intended use instead of memorizing one sequence without context.

Official product documentation may be more detailed than an exam objective. That is useful for understanding, but not every detail deserves equal study time. Use the blueprint to decide which concepts require recall, explanation, configuration practice, or troubleshooting depth.

Use practice questions responsibly

Practice questions are useful when they test reasoning against the published scope and explain the underlying concept. They are not a substitute for documentation or hands-on work, and a high result on an unfamiliar provider’s quiz is not proof of exam readiness.

Avoid dumps, leaked questions, and materials claiming to reproduce the live exam. They can be unauthorized, inaccurate, outdated, or outside the rules of the certification program. Memorizing recalled items also leaves you exposed when a question presents the same skill in a different situation.

Keep notes operational

A strong note answers four questions: what is the feature or concept, when is it used, what conditions affect it, and how do you verify the expected result? Add a short failure example only when supported by reliable documentation or a controlled exercise.

Use diagrams for architecture and dependencies, tables for comparisons, and checklists for repeatable procedures. These formats make review faster without reducing the subject to unexamined slogans.

Common preparation mistakes for an unverified exam code

The biggest risk is studying a plausible but incorrect syllabus. Candidates can reduce that risk by verifying the code first, distinguishing official requirements from personal recommendations, and testing skills instead of collecting unsupported exam claims.

Mistake: trusting a title without checking the owner

A title or code on a catalogue page may be incomplete or stale. Confirm the owner, certification path, objective document, and current status before treating any topic list as authoritative. If those details cannot be confirmed, label your notes as provisional.

Mistake: preparing from a neighboring exam

Related exams may share terminology while measuring different roles or skill levels. Do not borrow domain weights, delivery details, prerequisites, or question guidance from another code. Use another exam only as background learning, and keep its facts separate from E20-657 planning.

Mistake: confusing recognition with ability

Recognizing a menu label or definition is not the same as selecting a design, performing a configuration, or diagnosing an outcome. Every objective with an action verb should have a matching demonstration, explanation, or scenario exercise in your study record.

Mistake: ignoring version and environment differences

A procedure learned from an old release, a different deployment model, or a different permission level may not transfer. Check the version and environment assumptions in the official material and in your lab notes. If the exam page does not identify them, seek clarification rather than guessing.

Mistake: booking before confirming logistics

An exam may have rules about eligibility, identification, delivery, scheduling, cancellation, or retakes. None of those rules are verified here. Read the current official terms before booking and keep a copy of the instructions associated with your appointment.

How should you handle missing official information?

Missing research is a reason to verify, not a reason to invent. Continue with transferable fundamentals and source-checking, but mark every unconfirmed exam-specific statement as unresolved until the certification owner or testing provider supplies evidence.

A safe escalation sequence

First, search the official certification owner’s site for the exact code. Next, check the current certification handbook or exam catalogue. Then confirm the registration listing with the authorized testing provider. If the pages conflict or the code is absent, contact official support and retain the response for your records.

Do not infer retirement, replacement, or cancellation solely because a search result is old or a page is difficult to find. Status is time-sensitive and must be confirmed through the responsible organization.

What to ask support

Ask for the current exam title, certification relationship, objective or blueprint document, eligibility requirements, delivery options, scheduling route, and status. If you need a version boundary, ask which product release or competency framework the objectives cover.

Keep the questions specific. “Is E20-657 current?” is useful, but “Does the current certification path still require E20-657, and where is the official objective document?” is more likely to resolve the planning decision.

Final readiness checklist

You are ready to make a scheduling decision when the exam identity is verified, the official objectives are mapped, weak areas have a study action, practical tasks can be completed and explained, and the booking conditions are understood. If any of those foundations is missing, verify it before committing.

Knowledge and skill checks

Can you explain the purpose and boundaries of each verified domain? Can you distinguish similar choices and state their consequences? Can you complete the relevant tasks in an approved environment? Can you interpret expected and unexpected results without immediately relying on notes?

For missed practice questions, can you explain why the correct option fits the stated conditions and why the alternatives do not? If not, record the concept gap and return to the authoritative material.

Administrative checks

Have you confirmed the exact exam code and current status through the official route? Have you checked eligibility, delivery, identification, appointment, cancellation, rescheduling, and retake rules? Are your preparation materials permitted by the certification program?

Because the supplied research contains no official E20-657 logistics, these questions remain actions for the candidate rather than facts about the exam. Do not replace them with assumptions based on another assessment.

The next action

Begin by locating the official E20-657 listing and saving the current objective document or candidate information. Build the skill matrix from that evidence, complete a baseline review, and choose study activities for the largest verified gaps. Return to scheduling only after the official requirements and delivery details are clear.

Conclusion

E20-657 should be approached as an exam to verify before it is an exam to memorize. The available catalogue context identifies the code but supplies no approved evidence for its purpose, audience, blueprint, logistics, or status. That makes source validation the first preparation task. Once the official scope is confirmed, convert objectives into observable skills, practise by dependency, review weak areas with reliable materials, and schedule through the authorized route. This process protects your time and keeps your preparation aligned with the assessment you actually intend to take.

Related exams

Login to post your comment or review

Log in
Trusted by Thousands

Why Customers Love Us

Join thousands of certified professionals who trusted us

97%
Word-for-word accuracy from our dumps
93%
Career advancement after certification
83%
Average salary increase reported
95%
Found mock exams helpful as real tests
100%
Satisfaction guaranteed with support