Management and Control of Quality - QMS: Management and Control of Quality (QMS)
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34 Lectures
4h 57m 13s
Prepare for your examination with our training course. The course contains a complete batch of videos that will provide you with profound and thorough knowledge related to certification exam. Pass the test with flying colors.
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Curriculum For This Course
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1. Section Introduction1m 9s
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2. Customer Satisfaction and Loyalty10m 20s
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3. Identifying Customers17m 13s
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4. Customer Relationship Management14m 26s
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5. Measuring Customer Satisfaction8m 57s
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6. Section Closure11m 28s
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1. Section Introduction1m 1s
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2. Principles of Engagement and Motivation9m 48s
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3. Designing High Performance Work Systems - Part 119m 10s
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4. Designing High Performance Work Systems - Part 237s
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1. Section Introduction1m 1s
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2. Business Processes10m 20s
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3. Process Control and Improvement11m 24s
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4. Section Closure10m 25s
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1. Section Introduction39s
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2. The Scope of Performance Measurement9m 16s
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3. Designing Effective Performance Measurement Systems9m 25s
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4. Analysing and Using Performance Data14m 5s
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5. The Cost of Quality16m 51s
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6. Knowledge Management57s
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1. Section Introduction1m 6s
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2. Organizational Culture and Performance Excellence18m 34s
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3. Change Management17m 54s
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4. Sustaining the Quality Organization47s
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1. Section Introduction1m 5s
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2. Six Sigma Methodology11m 27s
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3. Tools for Process Improvement9m 54s
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4. Lean Tools5m 16s
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5. Section Closure10m 9s
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1. Quality Costs1m 44s
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2. Quality Cost Measurement15m 3s
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3. Quality Costs Reporting8m 51s
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4. Quality Costs and Decision Making15m 59s
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5. Quality Cost Control - Choosing a Standard52s
